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frequently asked questions

Why is the colour of my logo different when I print it to when I view it on the screen?

In short, a printer can’t produce the amount of colours that a screen is able to. For best results, always use the CMYK files we have provided for printing. For more information on this, please see our blog post at vervedesign.org/when-blue-and-yellow-make-white/

How do I install my font once I download it?

Installing a font on a PC:

1. Open Fonts by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Fonts.
2. Click File, and then click Install New Font.
3. If you don’t see the File menu, press ALT.
4. In the Add Fonts dialog box, under Drives, click the drive where the font that you want to install is located.
5. Under Folders, double-click the folder containing the fonts that you want to add.
6. Under List of fonts, click the font that you want to add, and then click Install.

Installing a font on a MAC

1. Double click the font file and fontbook will open a preview of the font.
2. Click “install font” at the bottom of the preview.

How do I put my logo on a background without the white box?

We have supplied a transparent png file that can be placed over the top of an image or coloured background without a logo.

The printer has asked for a vector file – what is this?

A vector file is an .eps file that can be scaled up or down without losing quality. This kind of file is best used for print and will ensure your logo looks great at any size.

Why can’t I open the .eps files?

These files require specific programs to be able to open them. They will still work if you supply them to a graphic designer or printer even if you can’t open them yourself.

What’s the difference between high and low res files?

High resolution logos are most commonly used for print, while low resolution is for web.

I’ve lost my logo files – how can I retrieve them?

If you require your logo files resupplied via email, an archive retrieval fee will be charged at a rate of $100 + gst.  Additionally if you require your style manual & logos resupplied on a cd this will be charged at $250 + gst.

How do I use my logo in Microsoft word or other Microsoft programs?

To create an in-house letterhead or other communication material in a Microsoft program, simply insert the jpeg version of your logo. Please note this method of creating an in-house letterhead is only for printing using an in-house printer, and not for professional printing.



We’re proud to work with clients who are driven by their purpose to create change, for the better.

If you’re looking for a creative team, who gets your vision – we’re your people!